Customer Service Representative (beycome)

Miami
Full-Time

About beycome

beycome is virtual real estate agent. We empower home buyers and sellers to be their own agent, using our powerful suite of digital tools, including access to the Multiple Listing Services, the largest marketplace of home listings available only through a licensed broker. Backed by our technology and our experienced team of real estate advisors, we offer buyers up to 2% cash back on their purchase and allow sellers to list their properties for a low flat-fee, saving them up to 6% in commissions.  Our Florida and Illinois brokerages, with +4400 closings and $+56M in commission saved, are already the largest independent brokers in their respective states!


Position Summary

We’re looking for a detail-oriented and service driven Customer Experience Agent to be one of the first additions to our Customer Experience team! The Customer Experience team will play an irreplaceable role in the success of our new business working on the front lines with our customers to spread our passion for a better home selling and buying experience. Your day to day responsibilities will consist of communicating with our customers on multiple platforms including email, chat & phone.


Responsibilities:

  • Manage, organize a team and Deliver exceptional service to customers over the phone, by email, live chat and text
  • Become an expert in our internal management system in order to efficiently respond to requests and maintain strong customer relationships
  • Use our communication software to interact with your teammates, management, and other departments
  • Document all inquiries within our CRM to produce clean data
  • Manage time effectively; meet personal and department goals


Requirements:

  • More than 31 year of experience in a customer success or account management role
  • Good command of both spoken and written English (Spanish a plus!)
  • Strong sense of responsibilities, control mindset and able to work under pressure
  • Good communication and interpersonal skills
  • Immediately available is highly preferred
  • Skilled with CRM use

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